We are a small studio shop and process all orders on a day to day basis. But we are not A M A Z O N ;-) So please allow 5 working days for delivery. We do our best to get your orders out to you as soon as possible. Any concerns or queries please email us at firstname.lastname@example.org
Small, letterbox sized items are sent via Royal Mail in the UK. We generally send all other orders by UPS. This service for this is £6.50
Orders placed after 12pm will be processed the following working day.
Please note: We are unable to offer returns on earrings by law, unless faulty.
We no longer handle our international orders through our own website. Please visit our boutique page on Trouva.com to order internationally. We have chosen to work through them for international orders so the shipping rates are more favourable and the customs process is smoother for you.
We recommend keeping your jewellery in it's packaging or in a sealed container. A zip lock plastic bag is a good way to do this. This will slow down the tarnish on the silver chain and ear wires. Store jewellery separately to avoid scratching. Damp and hot conditions causes all jewellery to tarnish quickly so please avoid. Apply perfumes or cosmetics before you put on your jewellery, applying directly to jewellery will effect it's condition. The silver chain and steel units can simply be washed with hot soapy water. The brass jewellery has a coating to delay tarnishing. As with any brass product it will darken in time. You may like this effect and wish to leave it as it is. If you wish to maintain the brighter finish clean first with nail varnish remover and follow by using a domestic brass cleaning product. Wash well with hot soapy water. In some very rare cases some peoples skin ph levels may create premature tarnishing of the brass. If in this scenario this happens to you please contact us and we will swap your piece for a steel version.
37 Gardner Street
Brighton BN1 1UN