Refunds Policy

If you are not completely satisfied with your purchase please let us know at, simply return the item(s) to us in their original condition and packaging within 30 days of receipt, ensuring you repackage the returns appropriately to prevent any damage occurring in transit. Once your goods are accepted back into stock you will be issued with a refund within 7 working days. Our policy lasts 30 days and we are unable to offer you a refund or exchange after this time.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

The following goods are exempt from being returned: Earrings, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items are: 
Gift cards 
Downloadable software products 
Some health and personal care items

* We are unable to offer returns on earrings by law, unless faulty.

There are certain situations where only partial refunds are granted, such as obvious signs of use and any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Please note that we do not cover the delivery cost of any returns. Items can only be returned if they're in perfect condition, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition.

* Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept the returned item.

In all circumstances we strongly advise you use a trackable, insured service. We cannot take responsibility for items lost or damaged during transit.

Items bought from the website can also be returned to the store for a refund - please allow up to 7 working days for the money to reach your account. Please note shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

All refunds will be issued in the same form as the original payment. 

*Gift vouchers are non refundable and cannot be exchanged for cash in any circumstances. 

Please do not send your purchase back to the manufacturer.

Sale items (if applicable) 
Only full priced items may be refunded, unfortunately sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received.


Please contact us via e-mail if you wish to exchange an item.
Please note if we do not have the size or colour you have requested for the exchange, we will send you an email notification and automatically issue a refund for the returned item. Customers will be charged for all extra postage costs incurred in an exchange. We will be in contact to arrange for delivery costs to be paid before the item is shipped. 


All our items purchased through must be dealt with, processed and refunded by Trouva, please contact them directly.